Thank you for shopping at OKrazy!

 

If (X) days have passed since your purchase, no refunds or exchanges will be offered. At OKrazy, we understand there may be cases where you need to return or cancel a transaction. To ensure transparency and clarity, we have outlined our refund and cancellation terms below:

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Refunds:

Eligibility for Refund:

1. If you are not satisfied with your purchase or have encountered any issues, please contact our customer service within 7 days of the transaction.

2. To be eligible for a refund, you must provide proof of purchase, such as an order number or receipt.

3. Refunds may be granted for the following reasons: vehicle purchase cancellation or refund of vehicle reservation deposit.​

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Refund Process:

1. Once your refund request is approved, we will initiate the refund process.

2. Refunds will be issued via bank transfer; the customer must provide the necessary bank account information to process the refund.

3. Please allow 7 business days for the refund to be processed and reflected in your account.

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Cancellations:

Transaction Cancellations:

1. If you wish to cancel a transaction, please contact our customer service immediately.

2. We will do our best to accommodate your request if the transaction has not been processed or completed.

 

Subscription or Membership Cancellations:

1. For subscription or membership services, please refer to the specific terms and conditions provided during the registration process.

2. Some subscriptions may have a minimum commitment period, and early cancellation may be subject to applicable charges or penalties.

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Important Points:

1. The decision to grant a refund or process a cancellation is subject to review and discretion.

2. Any costs associated with return shipping or transaction cancellation fees may be deducted from the refund amount.

3. Providing accurate and detailed information when requesting a refund or cancellation is crucial to expedite the process.

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We recommend contacting our customer service team for any questions or concerns regarding refunds or cancellations. Our team is here to assist you and provide further guidance based on your specific situation.

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Please note that these refund and cancellation terms are subject to change and may be updated periodically. For the most up-to-date information, please refer to the latest version on our official website or contact our customer service.

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Thank you very much.